General rule
Fees are generally non-refundable except where required by law or where MailJuke approves a limited exception in writing. Subscription and usage charges reflect services delivered or reserved for your account.
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Refund Policy
Last updated: April 2026
This Refund Policy applies to MailJuke services operated by Nish Global Solution. For cancellation timing and billing behavior, also read our Cancellation Policy.
Limited exceptions
We may consider refunds or account credit only in narrow cases, such as:
- Verified duplicate billing caused by a platform error.
- Failure to provision a paid service within a reasonable period due to a confirmed MailJuke fault (subject to verification).
Domains, third-party provider fees, and already-consumed periods are typically not refundable.
Chargebacks
Improper chargebacks may result in suspension or termination. If you have a billing dispute, contact us first so we can resolve it.
How to request help
Email [email protected] with your account identifier, invoice details, and a clear description of the issue.