Who processes payments
Checkout runs through our reseller Paddle.com. Paddle is the Merchant of Record on our orders. They also handle many billing questions and return requests tied to Paddle receipts.
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Refund Policy
Last updated: May 2026
This page explains when MailJuke subscriptions qualify for a refund. For how cancellation affects renewals, read our Cancellation Policy.
The default rule
Most fees are non-refundable. We cannot refund your payment if any Google Workspace email has been created on your account, or if you contact us after the 14-day window, unless the law in your country requires otherwise.
Subscription fees cover service we reserve for your account. Once you create a Google Workspace email inside MailJuke, that billing period counts as used and is not refundable.
14-day window for unused plans
You can ask for a full refund within 14 calendar days of your purchase or renewal date if you have not created any Google Workspace email on your MailJuke account for that subscription.
Send your request within 14 calendar days of the charge. Approved refunds return the full amount paid on that transaction.
When we cannot refund
- You already created at least one Google Workspace email on your MailJuke account after that purchase or renewal.
- More than 14 days have passed since the charge.
- You used part of the subscription period, including unused days after a mailbox was created.
Subscriptions and renewals
The 14-day rule applies to your first purchase and to each renewal. The same test applies every time: no Google Workspace email may exist on your account for that billing period.
You can cancel anytime to stop future charges. Cancellation takes effect at the end of the period you already paid for.
How to request a refund
Email admin@mailjuke.com within the 14-day window. Include your order email, purchase date, and confirmation that no Google Workspace email was created. You can also reach Paddle from your receipt or at paddle.net.
Approved refunds go back to the original payment method within 14 days.
Chargebacks
If something looks wrong on your bill, email us first. Chargebacks are slower for everyone and can lead to account suspension while the bank investigates.